Refund Policy

1. In short

• Until your release is sent to news sites, you can cancel for a full refund.
• If we decline your release, you get a full refund without asking. A launch paid from a pack goes back into the pack.
• If the news network rejects your release and it can't be fixed, you get a full refund.
• If a named outlet you paid for (such as USA Today or AP News) doesn't publish your release, we refund that outlet.
• Unused launches in a launch pack can be refunded at their share of the price.
• Once your release is out, it can't be cancelled or changed.

2. Before your release is sent

After you pay, a person at VerifiedHive reviews your release before anything is sent. Until it has been sent to news sites, you can cancel for a full refund: open Help in your account, or use our support page, and tell us which launch.

If we decline your release in review, we refund everything you paid for that launch. You don't need to ask. If you paid with a launch from a pack, that launch goes back into your pack instead.

3. After your release is sent

Once your release has gone to news sites, it can't be cancelled or changed, because each site publishes it on its own schedule. Publication on any particular site in the network isn't guaranteed, and your report shows every site that published it. You're still covered in these cases:

• The network rejects your release. If it can't be fixed and sent again, we refund it in full.
• A named outlet doesn't publish it. If an outlet you added as an extra, or an outlet named in your plan (such as USA Today or AP News), doesn't publish your release, we refund that outlet's price as an extra.

4. Launch packs

A launch pack is several launches paid for together, to use within a year. If we decline a release paid with a pack, including the pack's first one, that launch goes back into your pack for another release. Launches you haven't used can be refunded at their share of the pack's price: ask us from Help or our support page. Launches already published aren't refunded, as for any release.

5. Free launches

A free launch page costs nothing, so there's nothing to refund. You can ask us to take the page down at any time.

6. How refunds are paid

Refunds go back to the card or payment method you used, through Stripe, and we email you when we send one. Most banks show a refund within 5 to 10 business days.

7. How to ask for a refund

Open Help in your account, or use our support page, and tell us the launch and what happened. We usually answer within one business day. If you think we got something wrong, please tell us before you dispute the charge with your bank; we'll look into it and put it right.